When a customer is consistently late in making payments, has exceeded their credit limit, or is identified as a bad risk, you can prevent additional credit purchases by placing their account on credit hold. When a customer account is on credit hold, you can still create new sales orders for that customer in Oracle Order Management. However, all new orders will have a status of ’on hold’ and you will not be able to book or ship them until the hold on the customer account is removed.

A credit hold does not prevent you from creating new transactions for a customer in Receivables.
Note: You can place a credit hold at either the customer account or site level.

To place a customer account on credit hold:

1. Navigate to the Customer Accounts window.
2. Query the customer account.
3. Choose Credit Hold, then choose OK to acknowledge the message.