If your customer disagrees about the outstanding balance for an item, you can mark that item or a specific amount due as ’in dispute.’ Amounts that are in dispute appear in collections reports. Receivables does not prevent you from applying payments to disputed transactions.
You can choose whether to calculate finance charges on disputed items when printing your statements.
You can place items in dispute from the Customer Calls window, the Installments window, or by using iReceivables.

To place an item in dispute:
1. Navigate to the Customer Calls window.
2. Query or enter the customer call.
3. Choose Topics.
4. Select the transaction, then choose Actions.
5. Enter a dispute Action, then enter the Amount in dispute.
6. Save your work.

Viewing Items in Dispute
Receivables lets you view disputed items in the Dispute window. The Dispute window displays the date an item was placed in dispute, the amount in dispute, and the person who placed the item in dispute. You can also review items in dispute by creating the Disputed Invoice Repor