With a responsibility assigned to the current asset's owing department, you can set up department approvers so that Work Request notifications can be sent to each approver, through Oracle Workflow. Approvers can view these notifications on the Enterprise Asset Management Self Service Maintenance Home Page. Everyone who receives the notification can access the Work Request to change the status, or add additional information to the log of the Work Request. After one user approves the Work Request, the notification will be removed from the users’ notification lists, and the Work Request status will change from Open to Awaiting Work Order.

A Work Request can also be rejected. If an approver rejects a Work Request, the notification will be removed from that approver’s notification list. You can also re-assign a notification to another user for approval or additional information, for
example, the originator may need to provide additional information on the Work Request.

To define Department Approvers:

1. Navigate to the Department Approvers window.
2. Select a Responsibility Name from the list of values. A department can be assigned to only one responsibility.
3. In the Departments region, select a Department from the list of values. You can select an unlimited number of departments.
4. Save your work.